Here are some of our frequently asked questions. We try to list as many as possible here as we are often out in the hills working and playing so we cannot always answer the phone to answer that urgent little niggling question.
How do I book?
Bookings can be made online or over the phone. If you have received a copy of our new brochure, they can also be made with the booking form. Payments can be made online by card, by BACS or by cheque.
What is the instructor:client ratio all about?
You will get more out of your time with us if you work in a group where the numbers suit the activity. We favour small instructor to client ratios so that you benefit from quality time and instruction, where you have time to ask all the questions you want, the routes chosen can be tailored to suit you, and we can take plenty of time to show you specific techniques and skills. By the end of our courses we want you to be as safe and independent as possible.
Why don't you provide accommodation for all your courses?
We organise both residential and non-residential courses. If we think the course will benefit from us all staying somewhere together we'll make it a residential course. For others we ask you to arrange your own accommodation since some people will want to stay in luxury accommodation, others will opt for a B&B and others will be happy to camp (we’ve even had a few people sleeping in their cars!). If you need help with accommodation on our non-residential courses get in touch and we’ll try to help out or try the recommendations on our links page.
What if I need to cancel a course booking?
Please refer to the Terms and Conditions of your booking.
What equipment is provided?
We can supply all technical equipment except climbing shoes. For navigation and hill walking courses we just ask you to supply your own map and compass. Check out our online kit lists and get in touch if you aren’t able to get any other equipment you need.
Do I need my own insurance?
We have professional indemnity insurance but would always recommend that you purchase your own personal accident insurance (including cancellation insurance) for all U.K. based courses. It’s a small cost to give peace of mind! For all overseas courses, you must purchase specialist rescue, medical and repatriation insurance and details of your insurance policy must be sent to us by the final payment date. The following companies provide appropriate mountaineering insurance:
What if I have a specific objective or want to learn things not offered on one of your courses?
That’s what we specialise in! Get in touch and we will tailor an itinerary to suit your requirements. You may be surprised at the competitive rates we can offer
What about under 18s?
We are licensed by the Adventure Activity Licensing Service to deliver outdoor activities to under 18's.
To clarify how this integrates to the courses that we deliver here is a guide to the permitted ages for all of our courses:
- Age 4-12 can attend via private bookings/tuition either with or without parents as discussed with a member of our team.
- 13 years old+
From this age, participants can book onto our standard advertised courses open to the public or private bookings/tuition
Will you give my details to other people?
All information supplied to us on your booking form remains completely confidential.
What is the timetable for courses?
For residential courses accommodation will be provided for the night before the course starts. Then we will meet after breakfast the following morning at 9.00am and be finished at 4:30 pm on the last day. For non-residential courses we will meet somewhere convenient on the first morning of the course and a typical day lasts from 9:00 am to 4:30 pm.
How fit do I need to be?
It goes without saying that arriving fit and well is important if you want to get the most out of your course and is essential for succeeding on many of our objectives. Because of our personal approach we are able to discuss your experience and fitness levels with you. From this we will be able to advise you on suitable objectives – or a fitness regime!
Do you need to know about medical conditions?
It is essential that you let us know about any medical condition or injury when booking and that you also let your instructor know on the starting day of your course.This information will remain completely confidential but is essential to allow us to tailor our activities to suit you and to ensure the safety of other group members.
There is ample, free parking at the training centre.
Rock Shoe Hire
Rock shoes can be hired on the day if you are attending a climbing course.
We don't generally allow people to bring along their dogs on our scheduled courses. However, if you have a private booking we can usually accommodate them providing they are well behaved and kept on a lead. Please check with us beforehand.
Please note that you will be out all day on most courses, so bring something to eat and drink.
Gift Voucher Validity
Gift vouchers are valid for 12 months from date of purchase and can be redeemed against any course that is being advertised at that time including those that are further into the future. For example after 11 monnths have elapsed, you can still book onto a course to attend in a further 8 months time.