First and foecmost, all of our staff are employed on the basis that they are experts in their field, have excellent local knowledge, are passionate and enthusiastic outdoor activists themselves and know their game inside out! All of our staff hold the relevant national qualification or hold an equivalent qualification. Alternatively, they may have received in-house training or be competent through experience. Where we employ freelance staff we ensure that activities are run by holders of appropriate NGB awards.
As part of our ongoing CPD, we run an annual training programme for associate staff members. There is also a level of expectation that staff undertake their own CPD.
We hold Public Liability Insurance and Employers Liability Insurance. Our freelance instructors either hold individual Public Liability Insurance or, in some situations, are covered under our policy.
We ask clients (or parents/guardians booking for under 18’s) to consider whether the activities suit their needs, expectations and capabilities. It is also essential that participants actions conform to any safety guidance and that any distress caused during or resulting from the activity is drawn to the attention of the activity leader.
Upon writing the above statement, we can see how easy it is to tell the world that you (believe) you have the most 'experienced' or 'best' instructors in the world. However this is pretty subjective (though our TripAdvisor feedback is a good way to check this out). During this year we're going to put ourselves to the test by creating a 'TrustMark' scheme that all of our instructrors have to work to in order to work for Pure Outdoor. This will involve everything from CPD expectations through to logging a minimum numbr of days actively developing skills by getting out there playing!
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